Refund & Cancellation Policy

Subscription cancellation

You may cancel renewal through Account & Billing. A normal cancellation does not automatically issue a refund. Your paid plan remains active through the end of the current billing period, and renewal stops after that period.

Exceptional support refunds

Support may review a partial refund in appropriate circumstances. Eligibility is decided case by case, except where applicable law requires otherwise, and a refund is not guaranteed. An approved amount may be based on unused time remaining in the current billing period.

When support completes an exceptional refund through the immediate cancellation workflow, paid subscription access ends immediately. Any separately granted complimentary entitlement remains independent.

Extra AI Credits and weekly allowances

Extra AI Credits are one-time purchases. Purchased Extra AI Credits do not expire and do not reset weekly. AI designs included with a plan reset on the weekly schedule and unused included allowance does not roll over.

Extra AI Credit purchases are not automatically refundable. Support may review accidental or duplicate purchases where legally permitted and where the purchased credits have not been materially consumed.

Billing disputes

Please contact Customer Support first so we can investigate billing errors or duplicate charges promptly. This request does not restrict any lawful right to dispute a charge with your payment provider.