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Customer Support Effective August 24, 2026
Include the email on your GetMartea account and a short description of the issue. Screenshots and non-sensitive error messages can help us investigate.
Billing & subscriptions Plan changes, renewal, cancellation, or billing-status questions. Refund requests Exceptional refund review and accidental or duplicate purchases. Account access Sign-in, confirmation, and account-access problems. AI Design issues Generation, history, allowance, and output problems. Mockup Studio issues Uploads, placement, previews, projects, and exports. Etsy connection issues OAuth connection, reconnect, shop selection, and draft creation. Extra AI Credit issues Checkout, successful payment, balance, or crediting problems. Deletion & privacy Account deletion and privacy access, correction, or deletion requests.